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What if I have a trade-in or need financing?
Our program has the ability for you to enter your trade-in / credit information just one time. This information is then sent to the selling dealership of each unit you add to your Favor list. You will then receive a response within 24 hours from the selling dealership that will have your ESTIMATED trade-in allowance and ESTIMATED payment terms for the purchase of the unit you are interested in Making an Offer on.
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If I Make an Offer on a car and my offer is accepted by the selling dealer am I bound by law to purchase the car?
No, you are not. However, any buyer failing to pursue an accepted offer for a second time shall have their user privileges suspended.
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What happens if my offer is accepted on a car that is found to have issues that were not described in the listing before I made the offer on it?
You will not be expected to purchase the unit. The seller is expected to represent the vehicle fairly. If the seller has not represented the vehicle fairly, the transaction can be terminated without any liability to either party.
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Will there be any hidden costs when I arrive at the selling dealership outside of those sent to me by email?
No, the final sales price and financing terms (if applicable) should be complete. The final sales price should include the sales price of the unit as well as any associated tax, title, license, or dock fees.
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If I make a mistake and make an offer on a car by accident, what can I do?
If you made a mistake in the Make an Offer process, please call 217-937-1000 immediately and explain the error. We will cancel your offer and notify the dealer of the error.
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When do I make payment and take ownership of the vehicle?
All transactions are left open until completed at the physical location of the selling party. After you have inspected the unit you are buying, and the selling dealership has inspected your trade-in unit (if applicable) and checked your credit (if applicable); you will have the opportunity to finalize the transaction and take ownership of the unit.
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What should I do if the seller is asking for a deposit on private party transaction?
Our recommendation is that you make no deposits or payments, until after you have inspected the unit and are satisfied that the unit has been fairly represented, and is in the described condition.
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When a dealer quotes me a trade-in figure, is that quote good for every unit at the dealer's location?
No, Your estimated trade in allowance may vary from vehicle to vehicle and is only good for the vehicle you are making an offer on.
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What if my offer is an amount less than the seller's asking price?
The seller may decide to make a counter offer to you or accept your lower offer. If the seller chooses to make a counter offer, you have right to accept their offer or negotiate.
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When should I go to the dealership to complete the transaction if they accept my offer?
You should call first and must arrive at the dealership within 48 hours. The selling dealership may also contact you to set up a time to come in.
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Can I test drive a vehicle before I make an offer?
Yes, the unit detail page contains all of the necessary information needed to contact the dealer for a test drive.
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What fees do I pay the auction when I purchase a unit?
It's free, Bidders and buyers do not pay any type of transaction fees for using our services.
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Can I report a dealer or individual that has treated me unfairly?
Yes, we openly encourage you to utilize the comments tool of this website. Your feedback will become a part of the seller's profile and will help the best sellers shine.
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Can I consign vehicles or other merchandise on the public auto auction?
Yes, sellers are encouraged to consign any type of vehicle whether it is a car, truck, boat, camper, motorcycle, etc. Our website's consignment page was designed to offer sellers the flexibility to enter whatever type of data they desire in the unit details, which allows sellers the freedom to consign a wide array of items.
